Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or a size exchange. Sale items are included.
To be eligible, your item must be in the same condition that you received it, unworn and unwashed, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or exchange, contact us at help@steelandsaddle.co. Please include your order # in the email and let us know whether you’d like a refund or a different size. You can also return items in person at our shop: 1200 Clinton St, Suite 21, Marathon Village, Nashville, TN.
*Please note: We do not cover return shipping on returns or exchanges. The largest expense of our business is offering "Free Shipping" on all orders over $75. We offer the highest quality product at the lowest possible margin. Unfortunately, this also makes it impossible to cover return shipping without losing a substantial amount of money.
You can always contact us for any return question at help@steelandsaddle.co.
Exchanges
Need a different size? Tell us the size you want when you email us. Once your original item reaches us and is approved, we ship your new size to you free. If the size you want is sold out, we’ll refund you instead.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Gift cards and custom or personalized items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
