Shipping policy
Effective Date: 2/12/2025
At Steel & Saddle Co., we are committed to delivering your orders in a timely and reliable manner. Please review our shipping policies below for both domestic and international orders.
DOMESTIC SHIPPING (U.S.)
Processing Time: Orders are typically processed within 1-5 business days (Monday-Friday, excluding holidays).
Shipping Time: Estimated delivery is 5-10 business days after processing.
Shipping Cost:
- Flat-Rate Shipping: $9.95
- Free Shipping: Available for orders over $100
Shipping Carriers: We use USPS, UPS, FedEx, and DHL to ensure reliable delivery.
P.O. Boxes & Physical Addresses: We ship to both P.O. boxes and physical addresses within the United States.
Order Tracking: Tracking information will be provided via email and can be accessed through the carrier’s website.
Lost, Stolen, or Damaged Packages: Please refer to our Refund Policy for more details on claims and resolutions.
INTERNATIONAL SHIPPING
Countries We Ship To: We offer international shipping to all countries worldwide.
Delivery Time: Estimated 7-21 business days after processing, depending on destination and customs clearance.
Shipping Cost:
- Flat-Rate International Shipping: $9.95
Shipping Carrier: All international orders are shipped via DHL.
Duties and Taxes: All duties and taxes are included in the purchase price, and customers will not be required to pay additional fees upon delivery.
Order Tracking: International orders include tracking, which will be provided via email and can be accessed through the carrier’s website.
Returns and Exchanges: International orders are not eligible for returns or exchanges.
Lost, Stolen, or Damaged Packages: Please refer to our Refund Policy for more details on claims and resolutions.
For any questions regarding shipping, please contact help@steelandsaddle.co.